Hello, Cassie0215.

I like to extend an extra hand to help. However, since Community has limited access for security reasons, I already submitted an investigation on your behalf to our Payments team and someone from our backend team will take a look on their end and will reach out to you. 

If you don’t hear anything in a few business days, come back to the Community and check in, we’re here for you. 

Please let us know if there's anything else that we can do for you. We are always here to help you get back to the business every step of the way. Take care!