The only thing more hilarious than the terrible support answers from Intuit are the constant "WE WILL BE SURE TO SEND YOUR FEEDBACK TO THE DEVELOPERS! They LOVE suggestions for fixes and improvements and are ALWAYS working on making it EVEN BETTER!!!!"

Like hell.  Its a program and a service that as someone said above is trapped in 1992.  Its full of huge bugs, some of which are just gigantic in your face in the UI and despite reporting repeatedly over years just never get touched.