Welcome to the Community, Diane. I can see how beneficial it is to your business and your client to have the option to auto-deduct their bank account when paying invoices online. QuickBooks Online (QBO) values your account security and privacy.
Let me share some information that will help you understand more about the fees for QuickBooks Payments.
The amount you'll pay usually varies, and it depends on how you process the transaction. The transaction fees will depend on whether you process the card through swipe (2.4%), invoice (2.9%), or key (3.4%), plus a flat $0.25 fee per transaction.
If you'd like to check if Autopay is set up for an invoice, view the Activity Tracker. Let me show you how:
- Go to Get paid & pay and select Invoices.
- Find the invoice you wish to check for payment status.
- Select the status field of that invoice line to bring up the activity tracker panel.
When you see the Autopay Scheduled status under the invoice activity section, then you know your customer set up Autopay.
There will be no fees for the customers when they pay. This article can provide a much clearer view regarding the charges: What are the fees for QuickBooks Payments?
In case you need assistance with your QuickBooks Payments account, I recommend contacting our Merchant Services Team.
You can also check the article about the deposit times if you're expecting payment and detailed steps on setting up automatic credit card payments for recurring invoices:
If you need further assistance managing your invoices in QBO, let me know in your reply. I’ll be around ready to help you. Keep safe and take care!
