Everything I have read says that "the fees for AutoPay are the same as for any payments made through QuickBooks Payments."  We have some auto invoices set up and I have a customer that signed up for autopay.  We did not enter the credit card information - the customer signed up through the invoice to autopay.  And I'll add that we have no access to their credit card information, it is saved in their own intuit account.

Our other invoices that are not on autopay that pay via. credit card are being charge 2.9% which is the listed rate for "credit card - online invoice.  For the one that signed up for autopay we are being charged 3.4% which is the rate for "credit card - keyed".  When I ask the Intuit "Experts", I'm told that since the customer "keyed" in the credit card information and saved it - it is now being billed as "keyed".  Apparently it only counts as "online invoice" if a customer enters the information "fresh" on each invoice?

I don't get it - the customer still is paying for an online invoice even when they decide to enable autopay from an online invoice.  We only bill online - no card swipe, no keying in the credit card info.  all invoicing online with customer interfacing directly with QB payments.

If this is the way it really is supposed to work (doesn't make any sense to me),  Quickbooks needs to be upfront in their fees and specify that autopay costs more.