I recognize the importance of downloading the payment authorization form, and I want to make certain that it is completed as soon as possible. dedmonds.

I checked our records and found no reports of customers being unable to access the payment authorization form. As long as the Payments option is enabled, we can access the form directly in QuickBooks Online (QBO). When adding bank account information for customers, you have the option of clicking the Signed authorization hyperlink (see screenshot below).

We can also view and complete the authorization form by logging into your merchant service account. If you have QuickBooks Payments enabled and want to charge a customer on a regular basis, go to the recurring transaction page in the Merchant Services page to download the authorization form. The steps are as follows:

1. Sign in to your Merchant Services account.
2. Under the Recurring Payments sections, select the Create recurring payment link.
3. In the Set Up Recurring Payment page, scroll down to the Payment Method section and click the Signed authorization link. The form will open on a new tab.
4. Download or print the authorization form and send it to your customer.

For more information about QuickBooks Payments and recurring transactions, you can read these articles:

• QuickBooks Payments FAQ
• Set up Autopay for recurring invoices in QuickBooks Online

Additionally, I've got you this article to help you manage ACH payments from your customers: Process an ACH bank transfer from a customer in QuickBooks Online. If you have free time, you can also visit this page to learn more about bank deposits: Record and make bank deposits in QuickBooks Online.

The Community will always have your back if you need a hand with managing your customer payments. If you have other questions, feel free to add them below. You have a good one.