Well, I am also having the same issue and I found out that no cases have been escalated when I have been told that they have been. Also, I found out that Quickbooks pays below minimum wage for customer support that is not domestic to the US. Seems like a human rights problem at this point. And since it was on a recorded line, it makes it very ripe for a lawsuit. News would probably love this story too because I would imagine it comes directly from the top of the company.