Hello, eawarner1. 

I appreciate for following the steps provided by my colleague. Since it didn't work for you. I suggest reaching out to our customer support team.  

This way, one of our agents will be able to pull up your account and help determine why you are unable to view the credit memos. 

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Press Get help from a human.
6. Tap either the Chat with us or Have us call you button.

Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

I appreciate your patience on this matter. I'm only a few clicks away if you need assistance with your other QuickBooks tasks. It's always my pleasure to help you out again.