Thanks for sharing your experience in this thread, @NP3414. I can only think of browser-related problems as it only happens today.

When an internet cache of temporary files gets full, it's when it's started behaving erratically.

To confirm, I'd recommend logging into your QBO account in an incognito or private window. Use the keyboard shortcut keys listed below to access it in your preferred browser:

• Google Chrome, press CTRL+ Shift+N
• Mozilla Firefox: press CTRL+Shift+P
• Internet Explorer: Press CTRL+Shift+P
• Safari: press Command+Shift+N

Check to see if your employee can select the template now. Then, start clearing your browser's cache to ensure that it functions properly. If private browsing does not work, switch to another supported web browser for the best and most secure QuickBooks experience.

Let me know if you have more concerns. I'll be there to guide you again.