This isn't the kind of situation we want you to experience, alexryan7.

We appreciate you contacting our support agent to get this sorted out. At all times, our goal is to satisfy the consumer. Furthermore, this isn't the kind of customer service we desire you to experience. Rest assured I'll take note of this so I can pass along your experience here on my end and provide all the feedback you have to the appropriate channels.

The INV-80704 about Bill Pay is still ongoing and our engineers are working together on the permanent fix. Since you contact our Customer Support Team, they added you to the list of affected users and you'll receive an email notification once there's an update on this case.

With regards to entering and managing bills, we view consumer feedback as an opportunity to enhance our products' many features. I'd suggest submitting feedback directly to our engineers. They may look into this suggestion and consider adding this option in future updates. Here's how:

1. Go to the Gear icon.
2. Hit Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process.

I've attached screenshots below for your reference:

On top of that, feel free to visit his page to keep updated with the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

You can refer to these helpful articles in case you have any other concerns about QuickBooks Online.

The Community will always have your back if you need a hand with managing your expense receipts and bills. If you have other questions, feel free to add them below.