Thank you for the reply but I would ask that you spread the word throughout your support reps that this is a known issue so that people Chatting in don't have to go through all the troubleshooting steps only to find that there is a known issue. And since there is no ticket number associated with this and only an investigation, every time I try to chat or call to get an update I am asked to go through all the troubleshooting steps for the issue prior to getting an answer on whether this is still an issue.

Also, including links like you did below for Entering and Managing bills is a bit silly considering I wouldn't be trying to use Bill Pay if I hadn't already entered and managed my bills through QuickBooks Online. This makes me think that this is an AI generated response to the question.