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gpines
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In a span of 2 weeks, I have had 4 customers with multiple ACH declines.

 

One customer, I just gave credit card payment as an option, and that payment went through just fine..

 

Another customer, with multiple declines, just came over and paid with a physical check (same routing and account number) and that check cashed just fine..

 

Another customer, tried to pay last Friday and came up with multiple declines.. tried on a Monday and it went through, not without a review.. 

 

Last customer today, declined multiple times.. Was as frustrated as I am.. and will go to his bank tomorrow to see what is happening.. I am 100% sure it's quickbooks fault, but they disagree and what our customers try another method of payment..

 

The reason we choose ACH is because it is less fees.. I will lose out on close to $1,500 each month if every customer pays by Credit Card... 

 

Quickbooks should be ashamed of themselves, small businesses like myself spend hours trying to fix an issue that they obviously are not willing to fix... I'm contemplating on just giving up and taking physical checks again and save myself hours in headaches.. What a disaster Quickbooks Payment has become!!!

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