Hello kmpgc,

Entering the fees through the deposit window doesn't create credits to the customer's account, unless you choose Accounts Receivable account. Here's what we need to do so you can have the same result on the video above:

1. Set up your Preferences for Undeposited Funds.
2. Pay the invoice.
3. Create a deposit and include the fee.

Here's how you can review the Preferences:

1. Click Edit at the top menu and select Preferences.
2. In the Preferences window, select the Payments menu and go to the Company Preferences tab.
3. Under RECEIVE PAYMENTS, mark the Use Undeposited Funds as a default deposit to account box.
4. Click OK.

After paying the invoice, here's how to add the fee when creating a deposit:

1. Click Banking at the top menu and select Make Deposits.
2. In the Payments to Deposit window, choose the invoice payment and click OK.
3. In the Make Deposits window, add the fee account under the FROM ACCOUNT column.
4. Enter the fee amount as negative.
5. Click Save & Close.

Let me know how this goes.