Thank you for visiting the QuickBooks Community again, LilyLizalde. I'll share details on how credit memo works in QuickBooks Online. Then, I'll ensure you can manage the customer's double payment and apply it to other the entries n QBO.
There are different ways to handle customers' double or overpayment in QuickBooks and tracking this entry depends on how you apply it in the future. You can use this to create a credit memo that immediately reduces a customer's current balance. Please keep in mind that you can always edit and email this transaction directly from QuickBooks.
If you haven't yet created a credit memo in QBO, you can follow the steps below on how to perform the process.
- Choose the + New button. Then, select Credit memo.
- In the Customer dropdown, choose the customer's name.
- Enter the credit memo details, such as the date and the amount.
- When you're done, click Save and close.
Once done, you can open this article to view details on how to manually apply a credit memo to an invoice: Create and apply credit memos or delayed credits in QuickBooks Online.
Furthermore, you can also enter the overpayment as a tip or refund the customer in QuickBooks.
Lastly, you may refer to this article to see different details on how the Sales page gives you a great at-a-glance view of all the status of your sales transactions like open and paid invoices: View sales transactions.
You can always get back to us if you have any other clarifications or questions about managing overpayment in QBO. I'm always around to help, LilyLizalde. Have a great day!
