Hi there, @jmckinley.

I can definitely see how this problem may have inconvenienced you a lot. We wanted to make this task easier for you, and make sure we can provide the resolution you need.

I'm sure you understand that in this forum we have to be careful to protect your account information and all our customer's account details. One of our support will reach out to you via direct message. They will verify all the details of your concern to give you the best option to resolve your concern.

They will use the the email on file in their Community profile to reach out to you. 

Thanks again for taking the time to talk with us. You can always come back to the community for other program concerns.