I pretty much gave up. Since I have made the post, I have chatted and called multiple times. Live agents on Chat end up leaving the chat when they cant resolve the case. Agents on phone calls "escalate" the case to a supervisor and ensure that I will get a call in 24 hours, still has not happened. Last 2 weeks, I have called 5 times, spend about close to 3 hours EACH call, no resolution. They claim the "back-end team" is working on it and assure me it will be resolved in 24 hours. Still yet to be resolved. Call again and say its the banks, they are raising RED FLAGS but as a test, I used my personal Bank account to ACH - it wont process, called my bank, bank says there has not been any inquiries nor has a transaction even transmitted. I notify QB agent and they say to use another form of payment. THAT IS NOT A SOLUTION. I have re-occuring payments with my clients every month, ACH is the best way for me to conduct my business and I want to be able to use ACH due insane transaction fees with Debit or CC but they dont seem to understand.

I called Tuesday and was promised a call back from a supervisor within 24 hours, still waiting......they don't seem to care enough to resolve this matter and the AGENTS keep closing the case, so every time I call, I have to explain the same situation that I have been dealing with since January 5th. Its now January 19th.....agents probably get paid extra for closing cases or something but cant close a case when its not resolved.

Not sure what to do or how I can get in contact with someone that can actually fix my problem. 

At this point, I am willing to PAY to fix the problem with YOUR software. Please help, I will send money, just not through QB because it does not work. I can venmo or zelle but please HELP!!!!