I'll help you download the Bank Transfer Authorization Form successfully, @hitchcock.tim. Thus, your organization can legally transfer bank-to-bank payments electronically.

There is a new investigation on the inability to download the Bank Transfer Authorization Form. Our engineers are still fixing it as they look into the link's validity. I recommend contacting our Customer Care Team. This way, they can add you to the list of affected users. You can rest assured that you'll get an email when they've fixed it. You can follow Maybelle's steps outlined on the first page.

As a workaround, I suggest finding the form outside QuickBooks Online. I also created a PNG and an MS Word Docx ( dropbox link). This way, you can send this to your customers. Here's the link: https://www.dropbox.com/scl/fi/8vr0zf8do4kvacsh93wg2/Bank-Transfer-Authorization-Form-1.docx?dl=0&rl....

You should know more about how to accept electronic payments from customers for online invoices. This article will help you get started: Take and process payments in QuickBooks Online with QuickBooks Payments.

In case you need help performing specific tasks in QuickBooks or have any additional QuickBooks-related concerns. Feel free to post here again. Our team is always ready to help you anytime. Take care!