Thanks for getting back here in the thread, @pelvicore. I'll point you in the right direction to get this sorted out so you can have your credit card payments deposited to your bank account in QuickBooks Online (QBO).
Since the issue persists and you don't see the transaction when attempting to bank deposit, I'd recommend contacting our QuickBooks Online Customer Care Team. This way, a representative will be assigned to look into your account and determine the root cause of the problem. Also, they have the tools to have your account accessed in a secure environment to keep it safe. I'll input the steps below so you can proceed. To begin, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this article for further details: QuickBooks Online Support.
In addition, here's an article to help you manage banking transactions: Categorize and match online bank transactions in QuickBooks Online.
You can also check this page to learn more about reconciling an account in QBO: Reconcile an account in QuickBooks Online.
I'll be here in the Community in case you have any additional QuickBooks-related concerns. Take care, and have a good one!
