Hi, cnquinn.
The email alerts option in the merchant account is unavailable. You can use the payment receipt instead and email your customer manually. Let me walk you through how:
- Go to the Sales, then tick Customers.
- Select the All Sales tab, then pick the Payment transaction associated to the invoice.
- In the Receive Payment page, hover towards the bottom and then hit Print.
- In the Print preview window, click the Download button and save the Receipt on your desktop.
If the issue persists, I'd suggest contacting our Payments team. They can investigate further why you're unable to receive emails from us. They'll also be able to escalate this case if need be.
Also, you can open this handy link for more payment tips: QuickBooks Payments FAQ.
If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.
