Hello, 

My company currently uses QB online and also QB payments in order to take credit card payments over the phone. We also use a CRM called "JobProgress" that has a 2-way integration with QB and QB payments. In our CRM, we have the functionality for the customer to pay online; however, my company is charged the credit card fee, not the customer. And as a multi-million dollar company, a 3-4% fee can be a huge expense. 

I have read the conversation on this page, and I know that you mentioned using a 3rd party app to automatically charge the customer that fee. In your image "QuickBooks Payments" is listed as one of the apps that has this feature. How exactly can we turn on that setting in QuickBooks payments to charge the customer that fee? 

Thank you.