Hi there, @Bigie.
We strive to ensure every customer is satisfied with our service. If only I can review the charges on your account, I would be able to provide a formal response regarding this matter.
Account-related issues, such as charges and refunds, require us to gather personal data. For security reasons, we can't have your billing information displayed in the Community. I suggest reaching out to them for further assistance. They can review your subscription in a secure space and explain in detail about the charge. From there, our specialist will provide a real-time solution to the issue.
Here’s how to contact support:
- Click on the Help icon at the top to open the QB Assistant window.
- Select how you want to reach out to our support team: Ask a question or Talk to a human.
- Follow the prompt to continue.
I don’t want to leave you empty-handed, so I’m adding a guide that contains a breakdown of articles on how to manage, change, or renew your Intuit subscriptions and add-ons: Subscription management.
Please visit the Community again if you have any other concerns about QBO. I’ll be right here ready to help. Have a good one.
