Hi Synergy88,

I understand how it feels when a feature isn't working as intended.

Since you still encounter the same issue, I'd suggest reaching out to our Technical team. One of our agents has the tools that can investigate this further.

Here's how:

1. Go to the Help menu at the top.
2. Select QuickBooks Desktop Help. 
3. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
4. You can select how you'll want to contact our team.

I've additionally included a detailed resource about working with user roles that may come in handy moving forward: Create & manage roles.

I'm just around when things arise with your file.