I understand the urgency of releasing the funds as quickly as possible, @JT1984. However, we're unable to deposit any money on hold until the review is completed.

Please follow the steps and read the email you receive carefully. It'll give you instructions to fix the hold. Once our Rist Management Team receives the requested documents, they'll complete the review and finish processing the payment within 2 business days.

While I'm unable to provide the phone number from our Risk Management, a representative will attempt to contact you through the phone number on your merchant account. 

If you didn't receive a call, I'll route you to our QuickBooks Payments Team. They can pull up your account and provide the status of the hold.

Sometimes life happens and there could be delays in money hitting your account. This article will help you understand holds on your payments and how to minimize them in the future: Find out why your funds are on hold.

Let me know in the comment section below if you have additional questions. I always have your back!