I appreciate you for providing details about your concern, @ktj1390. Know that I'm determined to help you get this sorted out as soon as possible.

 As I've checked here on my resources, your query has already been escalated, and a representative from our team will reach out to you shortly. You can expect a delay due to the Thanksgiving holiday, but rest assured, we'll keep an eye on the case and will gladly provide updates if a resolution is available.

The Community got you covered in case you need status updates regarding the escalation. You can also post here again if you have any additional QuickBooks-related concerns or need help performing specific tasks in QuickBooks. I'll be here, and I'll make sure to respond right away to assist you. Take care, and have a nice day!