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I have a 4 item sales order that has releases so each is listed separately with the ship dates.
Accidentally invoiced the same line item twice, so it shows on the line item that we shipped 100 instead of 50. The second line item (which should have been the line invoiced) still showing open. This is from earlier in the month and was just caught now. Is the only way to fix this to delete the invoice and create a new invoice that pulls from the correct line? Is there any way to allocate the line items correctly without having to redo everything? We've created an internal note to keep track when we receive the payments, but it seems like there should be an easier way to do this. I don't want to just close out the line on the sales order because I want to match with what actually shipped for that ship date. Thoughts on maybe an easier or better way to do this?! Any help would be greatly appreciated.
Thanks,