Hello, meldeiry.
Thanks for getting back to us. Allow me to jump in and help ensure this is taken care of for you.
Since the issue persists after following the steps shared by my colleague above, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with.
- Tick Contact Us, type a question, and Continue.
- Choose a way to connect with us.
For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.
Please post again in the Community or leave a comment in this thread if you have additional questions about this or anything else QuickBooks. I'm more than willing to answer them. Stay safe.
