Hello there, @pursuedsloth.I recognize the urgency of this matter, and I'm determined to help you get this sorted out as soon as possible. Our engineers are aware of this issue and are doing their best to come up with a solution to get this issue fixed.
What I can do is I can input the steps below so you can get in touch with our Customer Care Team. This way, they can add you to the list of affected users, and you'll receive an update once a resolution is available. To begin, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Ask the community to get help from businesses like yours.
- Start a chat with a support expert.
For more information, please see this article: Contact Payments or Point of Sale Support.
Additionally, I've got you this article to help you manage payments in QuickBooks: Take and process payments with QuickBooks Payments.
@pursuedsloth, feel free to get back to me if you need further assistance with this. I'll be here in the Community space and ready to help you again. Take care!
