Hi, Rick-StGeorgeSF. I can see that you've been through a lot getting support to fix the issue.

May I know how you contacted Melio support? 

Let me make it up to you by ensuring you'll get to the bottom of this. You can use this email address to contact them: http://support@melio.com.

Also, I've already raised your issue to the appropriate team so they can review it and take proper action on this matter.

Let me know how it goes. I want to ensure everything is taken care of for you.