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Buy nowHello there, @IBTA22.
A possible reason is that the account was disconnected. If this is the case, your existing accounting data won't change. You'll need to disconnect the wrong account and reconnect the correct one. I'll be glad to walk you through the process.
These are the steps on how to disconnect an account:
Once done we can proceed to reconnect the correct account. Here's how:
You can visit this article to know how to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online.
The Community always welcomes you for further inquiries about bank connections. Have a good one!