I appreciate you for following all the suggested fixes shared by my peers, @yorkiemom2.
At this point, I'd recommend contacting our Customer Care team so they can take a closer look at the issue on your QuickBooks Apps when everything's working fine on the browser.
Here's how:
- Go to the Help (?) menu, then select Assistant.
- Select a suggested option, then type a question or topic you need help with, then click still Talk to a human.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For future reference, check out this article to learn more about the Unapplied Cash Payment in QuickBooks Online.
Let me know if you have any other questions. We're always around to help.
