I appreciate you for coming back to the thread and adding extra clarification about your concern, yorkiemom2. Let me discuss another instruction on how to fix unapplied payments. Then, ensure you'll be routed to the right support team to further assist you in resolving all unapplied entries that appear on QuickBooks App.
Since you've mentioned that you go into a deposit to add some details and go to each invoice and click Receive Payment, these might cause double transactions. That's the reason unapplied entries appear in your QuickBooks App. To verify and resolve this, I recommend going to the Bank register in the QBO browser and you can see the recorded payments from there. You can delete the deposit amount so the invoice properly links to payment and you're unable to see unapplied payment keeps appearing.
Here's how to go to the Bank register page and delete the entry:
- Go to Gear icon β and select Chart of accounts.
- Find the account you want to review. Then, select View register in the Action column.
- Select the Filter icon and choose the filters you want to apply. You can use the Find field to search by amount, reference number, or memo.
- Click Apply.
- Find the deposit and click it to expand the page. Then, choose Delete.
- Click Yes to confirm.
After that, you can now review your transactions in the QuickBooks app to ensure everything is accurate. Moving forward, you can directly record invoice payments as manually and make sure to post them under Undeposited funds. This is to hold the payments so you can combine them on the Deposit screen. Then, make a deposit to put them in the correct account.
If the issue persists, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment and they'll be able to investigate why the QuickBooks App shows all unapplied payments.
Lastly, you may refer to this article to see various details on how the Sales page gives you a great at-a-glance view of all the status of sales transactions like open and paid invoices: View sales transactions.
Post a reply below if you have other questions about managing your sales transactions. I'll be sure to get back to you, yorkiemom2. Enjoy the rest of the day!
