Hello there, yorkiemom2. Let's figure out why there's unapplied payment showing using your mobile online application.

There are possible reasons why it happened. It could be that we haven't linked the invoice and payment successfully. Based on the sample screenshot below, it'll still show as zero.

Let's go back and review them. Here's how:

1. Log in to a web browser.
2. Open the invoice.
3. Click Receive payment.
4. Make sure to tick the Unapplied Payment under Credits and the invoice under Outstanding Transactions.
5. Click Save and close to reflect the changes.

For more tips and guides, please refer to this article: Unapplied cash payment income on your profit and loss.

If issue persists, let's clear the app's data to refresh QuickBooks. It could be unusual behavior that needs a fix.

• Android - press the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
• iOS - select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

Also, we can proceed with uninstalling and reinstalling the app. This way, we'll be able to ensure the QuickBooks components installed are complete and updated.

Here are some articles that helps you manage your customers and income:

• Sales and customers
• Invoices and payments

I'm always here if you have other questions about recording and fixing sales transactions in QuickBooks. Take care and stay safe.