I know it wasn’t ideal, @Mrt22. And this isn’t the experience we want to leave to you.
I'm sure our Payment Risk Management team works hard to get this hold lifted as soon as possible. We're obligated to protect the interests of all parties involved in the payment process.
I can see that someone has already reached out to discuss your situation. Have you received the information that you need? Please let us know so I can quickly put this into action by taking note of your post. By this, we can establish the most efficient way to help you with this issue.
Here are the resources that contain details on why your funds are on hold and how to minimize or prevent them in the future:
Also, you can read this guide to learn how to check when your payments are deposited into your bank account: Find out when QuickBooks Payments deposits customer payments. It includes info about deposit schedules.
Don’t hold back to drop a comment below if you have any other questions or concerns besides this hold. We’ll always be here to help. Keep safe!
