Hello there, @Mrt22.

I hear your sentiments and want to make it up to you by pointing you in the right direction for assistance. I noticed that you have a similar post to the other thread wherein one of my colleagues has already answered.

If you're un-notified of his reply, you'll want to go to this link for his answer: https://quickbooks.intuit.com/learn-support/en-us/payments/re-contact-number-for-the-resolution-cent...

Since you mentioned above that you've been on the phone with a representative, we'll also take note of that experience to share with the team and put action into it. It also helps us improve our way of delivering a resolution to our valued customers.

Stay in touch regarding your withheld deposit. I want to ensure that this will get sorted out. Stay safe!