Sadly, @Mrt22, far too many QB/ Intuit customers are having this same issue.  If you use the Search bar at the top of any page, here in the community, you will find a LOT of threads with this same issue.  Most, of which, never get their money, and are told to collect it from their state, after a few months.  

Here in the community, the new thing is that they "file a formal complaint with the office of the president".  Trust me, it's nothing.  It does as much as contacting "Support".  

There is no way to file a complaint with the company.  It is suggest that you post reviews wherever you can, and file complaints with the BBB and FTC, as well as anywhere else you can think of. 

Good luck.