We don't want you to feel this way, @montanauser406.
I understand the importance of paying your vendor. I can share some information about the possible reasons why you'll get a declined status on your QuickBooks Payments.
Usually, this happens because of the following:
- Invalid account number
- Expired credit card
- Overlimit or past due
- General decline, no other information provided by the processor
- The issuing bank will not electronically authorize the credit card
- Billing Address in QuickBooks Online does not match the address on your statement
That said, here are some tips and steps you can take to resolve the issue:
- Make sure the credit card number and verification code (usually on the back of the card) are correct. Most credit card numbers are 16 digits long. American Express cards are 15 digits long.
- In addition to the credit card number, you need to enter a verification code. For most cards, like Visa, Mastercard, and Discover cards, it's the 3 digit code on the back of the card. For American Express, it's the 4 digit code on the front of the card.
- Make sure there are no special characters or spaces in the credit card number or other data fields.
- Use the customer's address from the US USPS website.
For additional instructions, feel free to read the details from this link: Fix customer's declined credit card payments.
If none of the solutions work for you, I highly suggest contacting our QuickBooks Payments Support team. They have the tools that can pull up your account in a secure environment, and verify what's causing this issue.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter.
- Choose Get help from a human.
- Tap Chat with us or Have us call you.
Also, to know more about QuickBooks Payments, feel free to check out the information from these links:
Please let me know how it goes by leaving a comment on this thread. I'm only a post away if you have any follow-up questions about processing payments. Have a good one.
