This isn't the kind of situation we want you to experience, montanauser406.
If you are referring to declined (ACH) payment, you'll receive a notification via email providing you with specific info or the cause of why your payments are declined and guiding you on how you can resolve them. The invoice payments may have been declined due to any of the following:
- Account frozen
- Policies or regulations prohibited or ACH limit has been reached
- The account number doesn't match the individual on the payment
- Insufficient fund
- The payment refused by their bank
If you did not receive an email notification, I'd suggest contacting our Payment Support team. They have the tools to pull up your account and investigate what's causing this issue. Here's how:
- Go to: https://community.intuit.com/browse/payments-contact-us.
- Under QuickBooks Payments, you'll find their most recent phone number.
For additional resources, the links below contain tips and solutions to resolve credit card payment issues. You’ll also learn about ACH payment rejection codes and ways to handle them.
To learn more about accepting electronic customer payments for online invoices and in-person sales in QBO, please see this article: Take and process payments in QuickBooks Online.
Feel free to keep me posted in the comments if you have other concerns about managing customer and vendor transactions in QBO. I'm always ready to help. Take care always.
