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Replying to:
bf4
Level 2

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Hi MikiD

 

I wrote:
Quickbooks doesn't appear to have any sort of way of changing an invoice that is visible outside of the audit log. 

You wrote:

Any changes made in your invoices would only show in your QuickBooks’s Audit log

 

So, I'm a little frustrated here.  I'm a developer so sometimes I wonder if I'm not communicating clearly. I *thought* I asked 'how do show the invoice recipient something because obviously I cannot send them to the audit log?' and I feel like I got a response 'Did you know about the audit log?'.  I would have accepted "Here's how to use the audit log from the API to get what you want", but it's not a public API so obviously I don't expect that response. Or even "here's how to enable 'show changes' on the customer-view of the invoice page". Or even "here's how to add a whole bunch of free text to an invoice that is specific to that invoice".

 

Could you help me by pointing out where I was unclear that I was asking how to communicate to the Invoice *customer* what changed and *not* asking if there was a way for the the *company* (me) to see what changed? I'd much appreciate the feedback.

 

I asked:

> Are we doing something wrong here?

You wrote:

Moreover, you can share your preferred way of tracking this information with our developers through feedback. Just click the Gear icon at the top and selectFeedback.

 

So, what you're saying is

1. This is an unsolved problem that hasn't even been documented anywhere; I'm not doing anything wrong.

1. This question doesn't count as a request for help and my description of what we do won't be seen by developers

1. This is an interesting request, and seems like a *new* idea (hard to believe), and the developers haven't considered someone would be interested in see what changed even on an invoice page

1. I should have perhaps opened a ticket or shared feedback instead of posting in the community? Or that in any case, the ball is back in my court.

 

Sorry, kind of annoyed by all the work I'm having to do here around what I'd think is a key part of the service.

 

Because there's no free text field big enough for us to add our own diff, we're thinking of adding a text attachment to the invoice with description of the changes on it. But first I need to investigate how attachments might be versioned.

 

It's my opinion that invoice changes should have the option of 1. being displayed to the customer 2. have a 'change reason' associated.

 

 

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