Good evening, @PowPow. 

Thanks for reaching back out on this thread. I'd be more than happy to point you in the right direction. 

You can easily get in contact with our Customer Support Team to ensure that your account is associated with the investigation that we have. From there, they'll add you to a list of affected users where you'll be updated via email on how the progress is going. Here's how: 

QuickBooks Desktop Support

Merchant Services (QB Payments) Support

Please keep us updated on how the call goes. It's my priority that you're able to get back to running your business as soon as possible. Bye for now!