Hi.
To inform you that we removed the attachment that has personal information.
To begin, there are some reasons why your emails bounced when sending them to your customers. I'd like to share them with you and help you from there.
- The email address was entered incorrectly.
- There was a temporary issue with the recipient's email server.
To get this resolved, let's view the list of bounced emails with delivery errors. Here's how:
- In your QuickBooks Online, click Dashboard from the left menu.
- Under the Task section, select View the errors.
- From the Delivery Method, review the email of the customer if it's entered correctly.
- If not, please enter the correct one and click Send.
I'm adding these articles for more details:
Regarding your chargeback, this will occur when a transaction we processed gets disputed and the money goes back to the payer.
If we need more help handling chargeback, I recommend contacting our QuickBooks Payments Team. They can pull up your account and provide more details about the status.
For more information about chargebacks, here's the article that we can open: Handle chargebacks and retrieval requests for QuickBooks Payments.
We can also visit the Chargeback FAQ page. This includes frequently asked questions about chargebacks and rebuttals.
Please let me know if we have additional questions about your bounce back email and chargeback. We can reach out to the Community at any time. Take care!
