I have a chargeback response I sent to [email address removed] and it bounced back ?

This is it, can you provide me with a status.

[company name removed]

[email address removed]

[phone number removed]

                                                                                                            10/12/2022

Dispute Response Due by November 1st, 2022

Hello [name removed],

One of your customers disputed a payment, so their card issuer reversed it. We know that disputes (also called chargebacks) can be painful. That’s why we’re here to help.

Dispute Response Due by November 1st, 2022

Transaction# MQ0121972289

Card Holder [cardholder's name removed], [address removed]

CC# [last 4 removed] Mastercard

Amount $769.93

Fee $ 25.71

Date Stamp 9/23/2022 07:17 Am

I do not know the case number but with this information you should be able to locate it.

Mr Lloyd, had contacted me about an Antelope Hunt in Colorado on one of my Hunt providers ranches.

Mr Lloyd completed a contract, See Attached.

Mr [business name removed] had contacted Greg [last name removed] (ME) numerous tim4es, with questions and the Hunt providers contact information.

Mr Greg [last name removed] had even sent him an Email with it for his reference.  Mr Greg [last name removed] asked him to call the Hunt provider and sync up with him. He never did so prior to him hunt date.

I advised him to call the outfitter when he gets to Craig Colorado for his hunt so the Hunt Provider would know he was in town ready to do his scheduled hunt. (See Email.)

As it turned out when he got to his reserved Hotel room, that he reserved, he never called the Hunt provider to let him know that he was in town for his hunt. Therefore no one even knew he was in town. After approximately 2 days he went home.

When he threatened the Chargeback, he advised Greg [last name removed], the reason he did not call the hunt provider as directed to do so, when at his hotel room in Craig Colorado was because he forgot to bring the contact information with him to make contact.

The Standard procedure we always use is to have the Hunter call the Hunt provider when he is booked to sync everything, Mr [business name removed], did not do that even though he was advised to many times.

Additionally the Hunter must call the Hunt Provider when he is at his motel so the Hunt Provider is aware he is there and again they could sync and do the hunt. Mr Lloyd did not do that either.

Mr [business name removed] did not meet his obligation as to call the Hunt Provider prior to the hunt or when he arrive at his room, as he explained he forgot the contact information at home.

This is obviously the fault of him doing what he was told over and over and never making contact with his Hunt Provider.

In addition the contract Agreement My [business name removed] agreed to, then he had broken several items.

#3, #4, #7, #8, #17, #22

Please contact me if you need anything else.

             Greg [last name removed]

             Legal Department Manager

             [business name removed]

             [website removed]

             [email address removed]

             [business address removed]

          [business address removed]

             [cellphone removed]