I want to ensure this is taken care of, @madeline-italybe.
I'd recommend reaching out to our Customer Support Team. This way, they can pull up your account in a secure environment and track the rejected request.
Here's how:
- Go to the Help menu.
- On the Assistant tab, click Talk to a human.
- Enter rejected payments in the Type something field, then click the send icon.
- Choose "I still need a human."
- Select Get help from a human.
- Choose either Chat with us or Have us call you.
For future reference, check out our customer and sales page. It contains a list of topics that tackle sales and customer-related transactions.
We appreciate your patience as we work on a resolution to this matter. Please know that I'm always here if you need further assistance with payments.
