Rose-A,

Is this really the best Intuit can manage?  Clearly this is an issue.  It has been one for months.  I'm not alone (thanks porta775!).  I've spent many hours on the phone with technical support and it's beyond frustrating to be told to go through another several hours of phone time and still not really know if this issue has been escalated nor any indication of when resolution might be forthcoming.  Undoubtedly development has a bug tracking software of some sort.  Is this problem in there?  Is there a resolution or scheduled roll out?  Is it even in consideration yet?  These don't seem like hard questions to answer given this is likely a code issue of some sort, hence the reason tech support can't resolve it, yet no one in this forum or on the phone can seem to provide a simple answer as to whether or not this problem is being investigated and scheduled for resolution by part of Intuit that is tasked with issues that can't be answered by front line tech support and to provide this thread with the means to monitor the ongoing process, if there is one.