I am having the same experience with My Merchant Service Deposit. I have called the support team and have had Case numbers. As like the others I have done everything they have told me to do even updated to 2023 and was told it is in specialist hands and as of today I have not heard back from anyone. This Started September 15 and last time I talked to someone was on September 22,22 and they told me the same thing in a specialists hands. I am still having the problem and frustrating knowing we pay for a service and have to waste so much time on phone trying to fix and start all over with another person.