Thanks for joining the thread and letting us know about the issue you're having, @meghannchannell.

I checked Investigation about payments received notification emails from QB Payments duplicates customer email instead of a customer name on file and its status is still in progress. Right now, our engineers are still conducting a complex investigation. Though I’m unable to provide a definite time frame, rest assured that you'll receive an update via email at the email address on file once there’s a new development.

For now, you may want to contact our Customer Care Team to receive updates. To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

If you have any other concerns, feel free to reach back out. Have a great day.