I can see the urgency of getting this resolved, @vickiallely.

I checked Investigation 77488 about payments received notification emails from QB Payments duplicates customer email instead of a customer name on file. Our product team are still investigating this issue you are experiencing. I know it has been a while, but I assure you, we are doing our best to get you back on track in no time.

For now, you may want to contact our Customer Care Team to receive updates. To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Thank you for your patience and understanding while we look into this further, @vickiallely. If you have any other concerns, feel free to reach back out. Have a great day.