I'm curious to know if you've gotten anywhere with your proposed litigation. I have had a very similar experience now with over $14,000 from a customer. 3 calls, each one of them quite friendly and civil and each one of them a straight up deception by intuit staff. I'm also referring the matter to our Attorney General, Bob Ferguson in Washington State. I cannot believe this is a real thing, but this sure looks like an incredible fraud scam.