Hello @BLUEEnforcement.

Thank you for following up here in the community. I was able to review your cases and see that our Office of the President team took over. They have been in communication with you and the Melio team to work toward a resolution.

Since that is the case, it would have been transferred away from @Kurt_M to facilitate the support needed in this situation.

Are there still outstanding issues in your case? If so, I'll be happy to connect with your case owner and have them reach back out.