Hi there, jes_mpnet.
There's an open investigation about the Customer name field on the Payment Notification email reflecting the email address, instead of name.
I recommend contacting our QuickBooks Desktop Live Team so they can add your account to the investigation. That way, you'll receive updates once fixed.
Here's how to get in touch with them.
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect.
On the other hand, you can now record the invoice payment in QuickBooks Desktop. Also, to help you organize your cash flow, and track sales, receivables, and profitability more accurately, you'll want to follow the workflow. Check out this article as your guide: Get started with customer transaction workflows.
Don't hesitate to post again if you have other QuickBooks concerns. I'm always around to answer and help you.
