When a customer pays their invoice online, I receive an email from 'Quickbooks Payments'. In that email there is a box that says 'customers name' that displays the customers name. There's a separate box that says 'customers email' that displays the customers email address. However, now the customers email address is being displayed in both boxes and the customers name isn't being displayed anywhere. Please see attached picture for details.

What do I do to have the email show the customers name again?