I am having a similar issue with a payment. 

It was sent in July, and as of September 15th the vendor still has not received it. 

I have contacted Melio MULTIPLE times over the last 3 weeks via their chat AND email and have not gotten any response. 

Their phone number does not go to a person, only a message saying to email them. 

This is unacceptable customer service.   

Who do I contact if Melio will not respond to any correspondence and they have deduced over $2,000 from our business account??